Dry Good Shipping

Please note many items have a 2-3 week processing time as special orders. We're committed to the TMC brand and supply all our brand and sister brands supplies, but this is a lot of inventory. We house inventory in two warehouse for now, which lead to longer processing time.
Once shipped:
• Economy shipping takes 2-9 Business days (no time guarantees) in the USA lower 48 states (NO package insurance provided & 85% Maximum refund for returns).
Please note that since often USPS Parcel Post is used for Economy Shipping and transfers to the USPS for final delivery and sometimes the US Postal service will "sit on" these packages for days. So if timely shipping is needed, do NOT use Economy Shipping as while week to two weeks is normal, three weeks can happen.
This applies strictly to availability of items as well. If a large amount of a certain item is ordered that we do not stock, free shipping or other tiers do not automatically apply to the available stock should this fall below free shipping.

• Standard shipping takes 1-6 Business days in the USA lower 48 states.

• Expedited shipping takes 3 Business days GUARANTEED in the USA lower 48 states.

• 2 day shipping takes 2 Business days GUARANTEED in the USA lower 48 states.

Additional Charges will generally apply to orders over $250 to AK, HI, or Territories.

Western States Include: Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming.
Eastern States are all other USA States (except Territories).
Hawaii, Alaska, US Territories are shipped via USPS unless otherwise requested and are NOT Guaranteed due to lack of USPS honor of guarantee/insurance (We package VERY well and purchase tracking, etc. so problems are rare).
Guaranteed UPS shipping can requested for US Territories, AK, HI.


UPS Tracking
UPS Phone #800-742-5877

USPS Tracking
USPS Phone #800-275-8777
Expedited Shipping Requests due:

• 10:00 am PST for Overnight
Requested via Contact Form

• 1:30 pm PST for 2 Day
2 Day- added during checkout

Returns

Cancel & Change Order

Please note if you need to cancel or change your order, there will be a $2 Fee to change an order (this is to cover the time spent and fees charged us which usually exceed $2).
If an order has been shipped there is no practical way to get a package back from USPS or UPS so normal return policies apply.
If an order needs to be canceled and has yet to be shipped, we can refund all but 4% of purchase price including shipping fees (if any) regardeless of shipping method chosen.
Please note the reason for the 4% fee is we are now charged this by PayPal as they now do NOT refund these fees to us (so we are not keeping these fees, PayPal and credit card companies are, so please reserve your wrath for them).

If we have shipped the incorrect item or you as the customer have inadvertently purchased the incorrect item, we want to get you the correct product as quickly as possible, however we do need a written record, so this must be handled by email as well.

30 Day Return

All non warranty return requests must be initiated within 30 days from the date of purchase.
(This excludes returns initiated by email, requesting us to take care of warranty issues on a product purchased from us or to repair a product out of warranty).
It is impossible to refund any return (in part or in full) that we receive after 60 days (by terms of Merchant Credit Card Agreements)
Any Return after 30 days of date of purchase falls under the terms of a Warranty Return (NO Exceptions if Economy Shipping was chosen due to losses we already take shipping this method)

Broken & Damaged Shipments

Please note as per UPS, FedEx, USPS rules for claims; that if ONLY parts are broken that can be replaced (such as a Quartz Sleeve on a UV Sterilizer), this is all we can send/replace, NOT an entire unit.

Also note, that if Economy shipping is chosen, we often use Parcel Post (as with other merchants along with its cousin Sure Post); THIS IS NOT A GUARANTEED SERVICE by the shipper and therefore there are not guarantees for this service nor return labels provided for ANY reason since we are already subsidizing or paying shipping outright for a service that does not provide us with a guarantee (We will work to correct this at our expense, but we will do this the most expedient way for us since we would be bearing all costs). PLEASE keep this in mind when ordering fragile items such as UV Sterilizers & utilizing Standard shipping.

Nondelivery

Once delivered and UPS, FedEx, or USPS shows a confirmed delivery, our legal obligation has ended. Theft of packages from a customer/recipient's property is the responsibility of the customer, not Tropical Marine Centre USA or our contracted shipping agent!
We recommend contacting FedEx or USPS first with your tracking number, then contacting us to see where we might be able to help from our side, especially with UPS as they are very good about investigating any issues of non delivery.
For USPS, once delivered usually means DELIVERED and we can do little, especially since we pay extra out of our pocket for proof of delivery with every shipment. Problems of non delivery are VERY RARE with either service, but if you have had issues in your area, I would suggest requesting UPS 3 or 2 day air in checkout.
This said, occasionally USPS carriers make the "human" mistake of scanning delivery of a package at the wrong address, but new GPS technology in USPS scanners can show this, which is why it is IMPORTANT to contact the USPS immediately when your package shows delivery, yet is not at your location as it can be quickly tracked down!

As with broken/damaged items, all non delivery claims MUST be filed within 7 days (as per shipper rules).
Even with UPS or FedEx, unlike a broken item where we can send parts or whatever is need to fix the item, we have to wait for their resolution for non-delivery due to high incidence of fraud. We cannot send any replacements until UPS or FedEx finalizes their investigation.

Please note that is Economy Shipping is used, resulting in shipping via UPS SurePost, or USPS First Class/Parcel Post, NO CLAIM for missing package can be filed!
As well as per terms of agreement with our shippers, lamps/lights or other glass items are not considered covered. However we will cover ALL COSTS out of our pocket if Standard or higher shipping is used at checkout (with Economy we will also cover at our cost, but return shipping cost is the buyers responsibility as per our Shipping Terms).

Non-Defect 30 Day Return

WITHIN 30 days of date of purchase WITH original packaging
(EXCEPT for Lighting Products, UV Sterilizers, Canister Filters, & Specials);
UP TO 96% of your order will be refunded if any method of shipping other than Economy was used to purchase, this does NOT include shipping fees paid since we cannot recover this cost nor the 4% fee PayPal charges which is also not refundable to us.
With larger/heavy purchases OUR total shipping cost often well exceeds the cost customers pay and this TOTAL amount cannot be refunded.
Please note; The CUSTOMER bears the cost of shipping to return a product that they decide not to keep.

If Economy Shipping was selected during checkout, since we bear the FULL cost of shipping the product out of the purchase price, the Maximum amount we can refund for "change of mind"/non defective returns is 85% (we can upgrade to another product of equal or great value for 95% of the original cost if Economy shipping was used, but return shipping costs will be applied).
We DO NOT provide Return labels under ANY circumstances if Economy Shipping was used
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Return Address:
Tropical Marine Centre USA
4990 State Highway 38
Drain, OR 97435